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AmeriHealth Administrators response to coronavirus disease (COVID-19)

By March 13, 2020April 8th, 2021Health & Wellness Newsroom
Last updated on 3/30/20

AmeriHealth Administrators is committed to ensuring that plan members have access to the care they need, at the right time, and in the right setting. As coronavirus (COVID-19) has escalated into a serious global health threat, we are working to make sure that plan members can receive appropriate testing and treatment for this virus if needed.

We encourage all AmeriHealth Administrators plan members to visit regularly for the latest news and updates. We will continue to evaluate plan member needs as the situation changes.

AmeriHealth Administrators to Cover and Waive Cost-Sharing for Covid-19 Testing


AmeriHealth Administrators will cover and waive cost-sharing (such as co-pays and coinsurance) for the COVID-19 test when performed at a hospital or an approved laboratory.

Given that the test is new and specific billing codes for commercially available tests were only recently designated, plan members should report any concerns about claim payment to our customer service staff at the number on their member card. At this time, the Centers for Disease Control and Prevention (CDC) and state labs currently performing the testing are not billing for COVID-19 testing, so plan members should not incur costs when tested by these labs.

If plan members have any questions about whether they should be tested, they should contact a health care professional who will work with the state public health department in the plan member’s state and the CDC to determine if they need to be tested for COVID-19.


At this time, there is no specific antiviral treatment or vaccine for COVID-19. Plan members should receive care from their doctor to help relieve symptoms as they would other viral respiratory infections. AmeriHealth Administrators continues to cover medically necessary health care costs to treat infectious diseases, including COVID-19, based on the terms of the plan member’s health benefits plan.

If plan members would like information about specific symptoms they are experiencing or have questions about their personal health, we recommend that they contact their doctor. For reliable information about the coronavirus disease (COVID-19), we suggest visiting the CDC website at

For more information, visit our FAQs page or

CDC resources on COVID-19

Risk and Travel

CDC considers COVID-19 a very serious public health threat, and it continues to take proactive preparedness precautions.

Members can visit the CDC website to find information about the disease as well as a risk assessment.

As the situation continues to evolve, we recommend that members visit the CDC traveler health site for the most updated information about travel.

Preventive Actions

CDC has recommendations for the public as it relates to COVID-19, which include everyday preventative actions to prevent the spread of respiratory viruses. These include:

  • Avoid close contact with sick people.
  • While sick, limit contact with others as much as possible.
  • Stay home if you are sick.
  • Cover your nose and mouth when you cough or sneeze. Avoid touching your eyes, nose and mouth. Germs spread this way.
  • Clean and disinfect surfaces and objects that are frequently touched or may be contaminated with germs.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol.

If you think you may have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your doctor immediately. Before going to a doctor’s office or emergency room, call ahead and tell them about any recent travel and symptoms.

Many states and cities have imposed their own restrictions and recommendations. We encourage members to check their city and state websites for details specific to their locations.

Business guide

CDC has also shared Resources for Businesses and Employers to help them plan, prepare, and respond to COVID-19. The guide includes:

Additional resources